Homepage

FAQ - Freaquently Asked Questions

Can my logo be ordered and designed completely over the web?

Yes. Most of our logo design projects are web-based.

I want to order a logo design from another country. Is that possible?

Yes. In fact we have many clients from all over the world.

What if I am not satisfied with the work?

We are confident that our design team will meet or exceed your expectations. If after the first round of logo design concepts you are not satisfied with the work, we will refund your payment.

How do I get my new logo design?

You can download your logo (once finished) directly from our servers.

How will I be able to use my artwork?

We will post your original artwork on our website where you will be able to access it for download. In addition, we will send you a CD with various file formats. You can take this CD to any service provider and they will be able to use your logo as directed by you.

What final file formats are supplied?

For the Web: GIF 72dpi, JPEG 150dpi
High-resolution image: CMYK TIFF 300dpi
Vector resizable files: AI, CDR, EPS
And more formats available: PDF, PSD, PNG...

I have been told that there is no VAT on flyers is this correct?

VAT on flyers (and only flyers) are normally zero rated with the following exceptions:
VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free (Or discounted) Admission With This Flyer".
VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design.
VAT is chargeable if the flyer is to be used as a postcard.

I am looking for a flyer but I am unsure what size?

Choosing the size of your flyer really depends primarily on what it is intended for. Night Club flyers, for example, are normally A6 as the size is easy to distribute and fits easily in pockets and handbags. Business applications tend to use A4 and A5 format as they integrate well with standard brochure sizes.

I am unsure what "Print Ready Files" are

Most design software can produce PDF, JPG or TIF files, these are printable formats. If you need advice please contact us. Please see our Supplying Artwork page for further information.

Can I order by Phone?...

We cannot accept verbal orders. We prefer you to send a direct email into our processing department. If you have difficulties or concerns with ordering over the internet please do not hesitate to contact our customer service team on we will be glad to talk you through the ordering procedures. If you are not totally confident in sending your order to us over the internet please send your artwork into us on a CD with a covering letter with your order requirements.

Are you a UK based company?

We are a EU based company able to issue an invoice with European tax information number. We have got a number of satisfied customers threw out the UK who will be happy to give us reference for our past jobs.